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For returns from US or Puerto Rico, it can take up to 14 calendar days from the day after you dropped off your return for it to reach our warehouse and be processed (this depends on your carrier and the country you’re returning from).

Returning from Canada or Mexico? Please note, this timeframe increases to 21 business days.

We’ll let you know once that’s done – you’ll receive an email with all the details about your refund. You can also set up push notifications in the store to keep an eye on updates about your refunds.

If you applied a promo code, please make sure you check the promo code’s Ts&Cs. Most of our codes require you to either buy a specific number of items or spend a specific amount for the discount to apply. If you place an order using such a code and then return an item that makes your order no longer meet the conditions of the promo code, the amount you're refunded may be adjusted or no refund will be given.

An example of how a refund may be adjusted is below:

• Code - $20 off a minimum $100 spend
• Order total - $110
• Returned item cost - $30

As the return brings the total spend under the minimum spend of $100, the refund would be adjusted to reflect this and the discount of $20 removed. This would mean a refund of $10 would be issued.

Some promo codes will vary depending upon the products purchased and may apply a different discount to each item, e.g., '5% off item 1, 20% off item 2 and 50% off item 3', you'll see a breakdown of each discount at checkout and in your order confirmation email. If you need to make a return, you'll see this reflected in any refunds you may receive.